AirAsia Offers Consumers Two Flight Cancellation Options
, Jakarta - AirAsia Indonesia offers two compensation options for prospective passengers whose flight tickets have been canceled. Compensation is through credit accounts or flexibility in changing flight schedules.
Based on AirAsia Indonesia press release quoted on Wednesday, June 17, 2020, prospective passengers who have booked tickets for flights on March 23 to August 31, 2020 and canceled by the airline can now take advantage of credit account compensation options with a validity period of up to 2 years. Another option is the flexibility of changing flight schedules to 31 October 2020.
In addition, all tickets booked before June 3 with scheduled departures until June 30, 2020 can also take advantage of this flexibility option if the customer wants to change his travel plans for any reason.
The airline offers two compensation options that can be chosen by one of the customers who meet the requirements. First, change flight schedules to other dates up to 31 October 2020 on the same route, can be done unlimitedly and without additional costs, according to seat availability.
Secondly, get a deposit worth the ticket price in an AirAsia BIG account that can be used to purchase the next AirAsia ticket. Credit accounts can be used to order tickets with a departure date at any time up to 730 calendar days (2 years) from the time they are published as long as the flight is available on airasia.com.
Customers can check the Covid-19 Guide for information on how to propose travel compensation options available through AVA available at support.airasia.com or airasia.com.
In the next few weeks, the validity period of all Credit Accounts that have been received but not yet used by customers affected by Covid-19 will also be automatically extended to 2 years, so that customers do not need to make any submissions.
Customers who have received a Credit Account before this announcement is made can also request an extension of the validity period for credit accounts that have not been used through AVA.
The compensation submission information only applies to customers who place orders through airasia.com or the AirAsia application. For customers who book through a group desk or through a travel agent, please contact the respective booking agent for further assistance.
"Our customer service staff, including AVA, are currently experiencing an increase in demand and we are trying our best to be able to serve all customers in this difficult time. Please be patient and work together to be able to provide us the opportunity to serve customers with earlier departure dates in advance , "the airline wrote in the official statement.